Discover The Little Known Secret Your Competitors Don't Want You To Know About... How Your Business Can Provide 24/7 Customer Service From Anywhere
You don’t need a full-time, in-house IT team to offer 24/7 customer service, and you don’t have to sacrifice your work-life balance either. Cloud-based communication providers manage all the technology for you. All you have to do is tap in via the Internet using your cell phone, tablet, or computer!
Cloud Based Communication That Works For You & Your Business
When looking for a cloud-based communication solution to help with customer service, here’s a couple factors RingCentral says to consider:
Experience: A vendor that has worked with small business owners, like yourself, and understands your concerns.
Insights: The best systems provide analytics on how your team uses them. Insights offer valuable information like what time most customers typically contact your company so you can properly staff for those times.
Integration: Your communication system should connect with other products your company already uses such as Microsoft Word or Google Workspace.
Mobility: As the workforce continues to shift towards working from home, your communication system needs to be flexible enough to accommodate remote workers and keep communication streamlined.
Reliability: Your communication needs to remain constant. The best cloud service providers offer guarantees on the reliability, they guarantee their systems are up and running 99.999% of the time.
Security: Since you work with customers’ personal information, your communications must be secure.
How Cloud Communications Can Make Work Life Balance Possible
Remote workers allow your business the advantage of more flexible hours so your customers can contact your business outside of “typical” work hours. But how can you guarantee quick response times and professional service for your customers?
Turn your cell phone, tablet, or laptop into your office by using a business number that forwards to your mobile phone whenever you want. You can make phone calls and take them via desk phone, computer, or mobile.
Find a cloud-based communication solution that allows for phone, video, messaging, and fax from a single app. Manage one vendor instead of many!
One of the most important qualities about your solution is it’s ease of use. Simple but customizable settings to take advantage of all it has to offer.
Automating The Steps It Takes To Connect Your Customers With The Right Person
Automation helps customers get to the person who can solve their problems most efficiently. Cloud phone systems have “routing systems” which help connect your customer to the correct department in a timely manner.
When customers have quick questions that can be answered via an automated system, this lets your team focus on more urgent calls. Voice-response systems that answer the call automatically with an automated voice gives the customer options to help themselves with things like checking store hours.
If you’re a business looking to convert to a cloud-based provider, contact us and let one of our expert technicians here at Teks R Us handle the rest. We believe technology should be used as a tool to help get the job done, not a source of pain or frustration.
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